Customer Testimonials
Always helpful, friendly, and dedicated to my satisfaction with the vehicle.
Great experience start to finish buying a used minivan. Chris in sales and Melissa were great to work with and kind. I would recommend!
I always get treated great the service gets done in great time great place
Excellent service, very kind and helpful
Great service . not too pricey and didn’t get mad when I said I wanted to fix the problem with my car myself unlike Boggs automotive in warsaw Indiana ive dropped my vehicle off at Boggs automotive and gotten it back with coolant problems twice
Branden Grey was excellent to do business with from the first call through the entire vehicle purchase. I really appreciate great customer service as it's becoming more and more rare. Many thanks, keep up the good work!
Chris was extremely helpful with the purchases we have over the last 2 years. Taking the time to explain everything to my wife when she wanted a new car. Helping my daughter when she was getting a new car and then finding exactly the right truck for myself. His kindness and patience while taking us through the entire process was the deciding factor for our family to return each time we need a new vehicle
Prompt service, accurate estimates and courteous service.
I really can’t recommend this dealership enough. They’re trustworthy and they make the car buying experience easy. I drive an hour just to purchase my cars here and get my service done. They didn’t have the car I wanted when I called yesterday, so they found the exact model from another dealership and had it there today. Branden is the salesman that I’ve purchased both cars through and I highly recommend him. So even if they don’t have the exact vehicle you want, just give them a shout and they’ll find it.
Everybody was extremely nice, patient, and accommodating. I have nothing negative to say of my experience whatsoever. When I called back with an issue three days later, the response was immediate and the problem was resolved the next day.
We have bought our last 4 vehicles from Shepherd's in Rochester! Love the fact that with my busy work schedule they always make sure my car gets serviced and I still make it to my jobs on time!
Everyone at Rochester's Shepherd's Chevrolet went above and beyond the call of duty. This is no surprise, it's what they always do! Super happy!
It was done in a friendly manner, efficiently and professionally.
This was a great experience. The pick up and delivery service is first class.
Jake and staff did a great job with the service of our 2015 chevy silverado. Once service was completed, he took the time to explain what was done to myself and my 16 year old (which it is her truck now). Thank you!
Got a new car and they were really nice
Just looking. Chris was able to get us taken care of. We may be back to purchase!
Absolutely ridiculous price for an oil change and tire rotation
Everything went very smooth from buy to shipping my vehicle. Everyone was very helpful.
Great respect for all at Shepherd's. Great team to work with. Thank you
Sales & Service are excellent. Jake & the shop technicians did a great job installing new tires on my Corvette.
The staff was very helpful and not pushing
Prompt, friendly, knowledgeable staff. No high pressure sales. Very helpful employees that assist you promptly and accurately. Nice selection of vehicles as
Very friendly and helpful customer service! They also got the work done very quickly.
Everyone has been so nice and helpful. My only complaint was that it took a week or two before my car was able to be seen, but I also know that isn’t the fault of the dealership. My car is running great so far after having the sensor replaced and drop off and pick up were so easy.
Very courteous and explained well what needed repaired.
Shepherd’s was. Wet timely and easy to schedule tire replacement and service our vehicle.
Quick. Friendly. Helpful. All the staff friendly.
From the moment I submitted a request for my new Sierra AT4, they were quick, efficient and friendly. I live 2 hours away and because of Branden, I would travel the distance again to do more business. From the moment I stepped into the dealership, everyone was friendly and willing to help. I have the option to deal with much bigger dealerships living in indianapolis but the service I received at your dealership will keep a life long customer. Thank you for this positive experience. You guys have it figured out.
The salesman went over and above helping us, even after the sale. We took the car in for an oil change and the men fro service were just as nice. Everyone made us feel welcome.
Everyone impolite and get the work done
I was in and out in a hour and 15 minutes for a recall on my car
The tech was very honest with us concerning the car maintenance.
Bought our Chrysler Pacifica from them this year, everyone was so friendly and kind. Our salesman was Branden he went above and beyond for us, Thank you!
Great service! Service Advisor is the nicest guy ever!
Very friendly and welcoming customer service!
Everyone bends over backwards to make you provide excellent service at all times.
These guys were super helpful, Wonderful experience!
This place is amazing. Very helpful, friendly, and knowledgeable staff. I would highly recommend. Ask for Branden Gray, he is great to work with
10/10 would recommend. The gold stranded of car sales experience. Every car dealership trys to get one over on you but here it's an enjoyable experience.
They did a good job and in a timely manner
Several vehicles to choose from, friendly staff. Easy to get in and out of the lot.
Appreciated the reminder call about appoinment. Friendly employees and very good service.
Everyone was kind and friendly and the service was what I asked for in a timely manner
great service every time
Courteous and professional service
Austin really took care of me and all my sales/service needs!!
JAKE IN SERVICE ALWAYS TAKES GOOD CARE OF MY VEHICLES
Great sales staff
When considering the vehicle, I was shown the navigation system. I asked how much it was a month and if it was thru On Star. The salesman informed me that it came free with the car and that I did not have to pay for it. Not true. After purchasing the car, my husband opened the hood and found a plastic cap lying in the engine part. Had the engine gotten hot, it could have melted the cap and caused damage. This was very negligent on Shepherd's part, as I was told that they had cleaned up the vehicle. ...
Great team, always happy to assist. Thankful for Chris "Trout Daddy" Troutner for always going above and beyond for us. 🏆
Worked with me, found what I wanted and delivered-! Thank you Chris-!
UPDATED REVIEW 5.20.22 On our second visit in, we were treated with respect and care. As a person with handicaps I felt they were even mindful of my comfort in their office. I need to note here that they did not try to talk us into a different vehicle as other dealers had. The short of it, we bought our new vehicle. Thank you Chris from Shepherd's of Rochester! Original Review (2 stars): Very poor customer service
My wife and I just bought a Yukon from Branden. Easiest transaction we’ve ever experienced. Branden answered any question we had and was very knowledgeable. We will be back!
I want to thank Matt and his staff in service. I stopped in yesterday to have a spare tire put on my boat trailer. They jumped right on it immediately and got me back on the road. And done it as a courtesy, when they did not have to. I was just appreciative that they were willing to get it right in. I can not thank you enough for you and you dealership. You really saved the day. Craig Carter
Great customer service
All good! I trust them.
Was done in a timely manner.
Great experience! Our salesperson Chris really took a lot of time with answering questions etc. He made the buying experience easy and fun
Bought a tool box on Facebook got it cheap like new great people
The management and staff at Shepherds do a great job. Always professional. They keep you informed of findings when doing repairs and are great about getting your vehicle back to you as soon as possible. Thanks for your great service!
Chris Troutner and his team were great! Thanks
Great service, great people every visit !!!!!!!!!
TROUT DADDY IS THE MAN! 5 Star service
Great service once I got my truck in. It's the 2 weeks waiting period that sucks
Making the appointment personnel friendly and accommodating.
Came in for service. Everyone was kind and attentive and professional. Work was done in a very timely manner. Car was returned to us with my seat (driver) exactly as I had it when I came for the service. Thank you
We are very happy with our experience at Shepherd's Chevrolet Buick GMC. Upon arrival, the vehicle we came to look at was ready to test drive, the purchase process was seamless and we could not be more happy with it. I would highly recommend working with Branden.
Helpful. honest. Friendly.
Great service! All of my concerns were addressed when I took in my car. Very reliable and trustworthy service department.
The professionalism and kindness at Shepherd's in Rochester is second to none. We have been looking for some time for a new vehicle and they made the entire process seamless. We couldn't not be more pleased with our experience. Thank you Shepherds! 🙂
I purchased my most recent vehicle from Chris Troutner. I walked in saying I know what I don't want, but not certain what I do want. He was awesome helping me test drive some options I chose and then offered another suggestion that I almost dismissed. So glad I didn't! Really enjoy my new ride and everyone there was absolutely terrific. After my last purchase experience, this was an absolute dream! Thanks for giving me a great experience!
very good
Fast, friendly, professional service. Fully satisfied!
Did a wonderful job of showing me how to use things in my new car
Great people there
The staff was very helpful and hospitable! The 2016 GMC Denali I purchased was detailed when I picked it up, looked GREAT! Branden Gray was fantastic, took care of a couple little issues I had after the sale, that made me see I had made a good choice going to this dealership! I would highly recommend Shepherd"s Chevrolet, Buick, & GMC! Walt Fort Wayne
Your very pleasant and professional, you get the job done in a reasonable time.
Very helpful and nice people
Friendly and prompt service. They are outstanding.
Always great to work with!
Friendly atmosphere